Knowledge Bases: A Comprehensive Overview

What is a Knowledge Base?

A knowledge base is a machine-readable resource that provides access to information online. It can be used to disseminate knowledge about a specific product, service, or topic.

Functions and Benefits

Knowledge bases serve as self-serve online libraries, compiling information from various sources to provide a comprehensive resource. They enable users to quickly find answers to their questions without requiring direct assistance.

Creating a Knowledge Base

Knowledge bases are created using knowledge representation languages and provide interfaces for adding new information. They function as centralized databases, facilitating the distribution of information and data.

Importance for Businesses

Knowledge bases are invaluable for businesses as they provide customers with self-service support, reducing the burden on customer support teams. They also serve as a repository of company-specific information, ensuring consistency in knowledge sharing.